Returns & Exchange Policy

RETURNS

You will need to visit the KUSUZ store where the item(s) were purchased in order to receive a refund. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new (This excludes item made or ordered specifically to your requirements, personalized items and KUSUZ Gift certificates). Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-brandedretailers and stockists will adhere to their own refund policy This does not affect your statutory rights.

The amount refundable will be put back on to a gift certificate. 

EXCHANGE

KUSUZ is happy to exchange any items purchased from KUSUZ store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierces earrings including earring pendants are non-returnable for reasons of hygieneand safety. Multi-brandedretailers and stockists will adhere to their own refund policy This does not affect your statutory rights. 

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